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Privacy Policy

This Privacy Policy applies to all mobile applications (the "Apps") developed and published by Nanosoft ("we," "us," or "our") on the Google Play Store and Apple App Store, and hosted via nanosoft.co.za.

1. Information We Collect

A. Information You Provide to Us

Depending on the specific App, we may collect personal information that you voluntarily provide to us, such as:

  • Account registration details (e.g., name, email address)
  • Support requests or communications sent to us

B. Information Collected Automatically

When you use our Apps, certain technical data may be collected automatically by your device or third-party service providers, including:

  • Device Information: Device model, operating system version, and unique device identifiers.
  • Usage Data: Features accessed, app performance data, and crash logs.
  • Location Data: Non-precise coarse location (or precise location, only if explicitly prompted and authorized by you in the app permissions).

2. How We Use Your Information

We use the information collected to:

  • Provide, maintain, and improve our Apps.
  • Fix bugs, monitor crash reports, and enhance user experience.
  • Respond to customer service and support inquiries.
  • Comply with legal obligations.

3. Third-Party Services

Our Apps may utilize third-party SDKs and services that collect information used to identify you or analyze performance. These may include:

  • Google Play Services / Apple Game Center
  • Ad Networks (e.g., Google AdMob) — if applicable
  • Analytics Providers (e.g., Firebase, Google Analytics) — if applicable

We encourage you to review the privacy policies of these third-party providers on their respective platforms.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following limited circumstances:

  • With Service Providers: Trusted third parties who assist us in operating our Apps (e.g., analytics or cloud hosting).
  • For Legal Reasons: If required by law, regulation, legal process, or governmental request.

5. Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Children's Privacy

Our Apps do not knowingly collect personal data from children under the age of 13 (or under 18 depending on jurisdiction). If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the data.

7. Your Data Rights

Depending on your region (e.g., POPIA in South Africa, GDPR, or CCPA), you may have the right to access, correct, update, or request the deletion of your personal data. To exercise any of these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

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